Assistant/Associate Director of Digital Marketing | University of Michigan – Ann Arbor

University of Michigan - Ann Arbor

Ann Arbor, Michigan, A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. The Assistant/Associate Director of Digital Marketing plays a key role on the Digital Marketing team and is responsible for executing digital marketing campaigns and contributing to the overall digital marketing efforts of Michigan Athletics and its 29 sport programs. This role requires a creative individual who can think strategically while executing content and balancing priorities. In this role you will work with the Director of Digital Marketing and the Associate Director of Digital Marketing and be part of the Marketing, Ticketing, and Fan Experience team while collaborating across the entire External Operations department.  All members of the External Operations department are committed to our mission: to connect, inspire and engage the Michigan Athletics community in order to support and enhance the University of Michigan and the Athletic department.  Digital Marketing In this role you will be responsible for coordinating digital marketing messaging and efforts across owned and paid digital assets. Integrating marketing effort across digital platforms (email, websites, mobile app, social media, etc.) and contributing to the overall digital marketing efforts of Michigan Athletics and its ticketed sports. Leads digital marketing efforts for email and coordinates with the ticket office, fan experience, communications, and the creative team to build outgoing email solicitations to drive ticket sales and improve communications with fans and season ticket holders. Work with our ticketing partner to maintain and update marketing needs on our e-commerce website that reflect current and future marketing priorities. Leads digital marketing efforts for (the official Michigan Athletics website) to ensure digital ads, promotions, communications, landing pages and ticket pages reflect current marketing priorities. Develops and grows audiences for the Michigan Athletics mobile app while leading efforts to ensure that marketing and communication priorities are reflected on the mobile app. Work in collaboration with the digital communications team to ensure social media marketing messages align with current ticketing and marketing priorities. Measure results and track metrics to improve campaigns and report on website, email, and mobile app performance.   Project Management, Collaboration and Strategic Improvement Play a role as a project manager to ensure proper timelines are built and maintained for current and future marketing campaigns for ticketed sports. Collaborate with Creative and Video staff to develop impactful marketing assets. Assist in building strategy and best practices as it relates to digital marketing and content marketing. Update and maintain back-end system data and account in the email marketing platform. Research trends and explore improvements to digital marketing techniques (e.g., personalization, A/B Testing, behavior-based campaigns, customer journeys, and dynamic content). Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.  Other duties, responsibilities, and activities may change or be assigned at any time.  Bachelor’s degree in marketing, communications or related field Experience with Google Analytics At least two years professional experience in marketing or communications At least two years professional experience in website design and CMS management. A comprehensive understanding of website code and website CMS systems in particular, SIDEARM. Familiarity with Adobe Creative Cloud (Photoshop, Illustrator, Dreamweaver, etc.) as well as prior knowledge of email marketing software Experience with website and mobile app content management systems. Experience with Paciolan ticket system and SIDEARM CMS. Experience with Google Analytics. Experience working in college athletics. Passion for the University of Michigan, Michigan Athletics and sports. An in-depth understanding of digital assets including, but not limited to websites, mobile apps, social media, marketing integration, content marketing and digital marketing strategies. An in-depth understanding of brand management, communication and marketing strategy and user experience. A sound proofreader with attention to details. Organized and able to lead and balance multiple projects and deadlines. A positive and active team player who actively participates in meetings. The University of Michigan Athletic Department is dedicated to building a department culture which demonstrates respect for all, shows compassion for others, and celebrates the differences among our staff, student-athletes, and supporters. We are committed to the hiring and development of diverse staff who contribute to an inclusive environment. In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include: Generous time off A retirement plan that provides two-for-one matching contributions with immediate vesting Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act. The University of Michigan is an equal opportunity/affirmative action employer. U-M COVID-19 Vaccination Policy COVID-19 vaccinations, including boosters when eligible , are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.